Service guide / 05
Snow clearing in Ottawa should leave the route you actually use clear.
Snow clearing can include more than moving snow from the centre of a driveway. Use this guide to describe the paths, entrances, and access points that matter after a winter event.
Map the route people take
Start at the street or parking area and follow the route to the door, bins, stairs, loading area, or shared entrance. Naming each section helps prevent a request from sounding complete while leaving the most-used path unclear.
Separate surface types
Walkways, steps, ramps, driveways, and parking areas can have different access and finish considerations. Mention narrow areas and places a larger machine may not reach so a provider can explain the available approach.
Talk through follow-up
Ask how the service handles a second visit, refreezing, blocked access, or snow moved beside a route. The goal is a clear conversation about scope, not an assumed guarantee about conditions.